H&R Block launches AI tax filing assistant

Commerce, Georgia, H&R Block, income tax services — Photo by: Jeffrey Greenberg/Universal Images Group via Getty Images

Tax prep company H&R Block released a new conversational AI chatbot that answers taxpayer questions.

AI Tax Assist, accessed through paid versions of H&R Block’s DIY tax software, lets users ask questions on tax rules, possible exemptions, and other tax-related issues. It also points people to a human tax expert for more personalized advice, though the company said it is working on supporting AI-powered personalized advice as well.

In a demo, the company showed how users with complicated tax filing statuses — say a gig worker — can start their tax returns. They can then ask AI Tax Assist for information like, “What can I deduct as business expenses as an Uber driver?” The AI will provide a list of allowed deductions, and the user can...

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