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Twitter miscounted its daily users for three years straight

Photo by Vjeran Pavic / The Verge

Twitter overstated the number of daily users on its service for three years straight, overcounting by up to 1.9 million users each quarter. The error was due to Twitter inadvertently counting multiple accounts as active when they were all tied to a single user, even if they weren’t all in use. These incorrect usage numbers were given for Q1 2019 through Q4 2021.

This is, somehow, not the first time Twitter has done this. In 2017, Twitter also realized it had been overstating its user figures by about 1 million to 2 million users for three years. The repeat mistake was revealed today in Twitter’s earnings release for the first quarter of 2022.

The updated figures aren’t exactly a game-changer: Twitter now has 229 million daily users,...

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