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FCC investigating major CenturyLink outage and 911 disruptions

A nationwide CenturyLink outage has knocked out 911 voice calls in parts of the US and affected everything from Verizon mobile data to ATM withdrawals, lottery drawings, and hospital patient records. The downtime, which also impacts CenturyLink’s residential internet customers, began Thursday and has now stretched on for more than 24 hours.

FCC chairman Ajit Pai announced Friday that such a delay is “unacceptable” and said the commission is investigating the ongoing outage after reports of people getting busy signals when dialing 911. “When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help,” Pai said. “The CenturyLink service outage is therefore completely unacceptable, and its breadth...

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