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Otter’s new AI agent can speak up in meetings

Otter, the AI-powered automated transcription service, is launching a trio of artificial intelligence agents that aim to provide quick assistance and boost productivity during calls and meetings. The most notable is the aptly named Otter Meeting Agent, a voice-activated meeting assistant that’s capable of using company data to answer questions and complete tasks.

Otter says its new Meeting Agent is a “transformative evolution” of the existing AI meeting chatbot it already offers. As such, the video Otter released demonstrating some of the Meeting Agent features shows off some text-based capabilities that the older AI assistant already provided, such as “attending” online meetings, transcribing conversations, and summarizing information. The Meeting Agent, however, can now  answer questions based on information in the company’s meeting database, and users can ask it to schedule future meetings and draft emails using “natural voice interaction.”

Otter says the AI Meeting Agent can currently be used on Zoom calls, and is being “incrementally rolled out” to all Otter.ai users. The Meeting Agent will be supported on Microsoft Teams and Google Meet in the coming weeks.

Otter is also launching a Sales Agent that provides live coaching assistance during calls to help sales representatives close deals and handle complaints, and a Sales Development Representative (SDR) Agent that can autonomously demonstrate products “without human intervention,” according to Otter. 

The Sales Agent is supported on “all virtual conferencing platforms,” and is available to Otter enterprise sales customers. The SDR Agent is live on Otter’s website and companies interested in purchasing it will need to contact Otter directly. Otter says it’s also planning to release additional Agents “in the future” that specialize in marketing, recruiting, and “other functions.”



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