YouTube has a new tool to help restore hacked channels: an AI chatbot

Illustration by Alex Castro / The Verge

YouTube has announced a new AI assistant feature to help users recover accounts that have been targeted by hackers. Described as a “troubleshooting tool” on Google’s support page, the chatbot can be accessed via the YouTube Help Center, and should ask hacked creators a series of questions to guide them through the process of securing their impacted Google logins and reversing any changes that have been made to their YouTube channels.

The support assistant is currently only available in English, and access to “certain troubleshooting features” is limited to a select group of “certain creators,” but Google says it plans to eventually make the feature available to all YouTube creators.

We’ve managed to access the tool and the results seem…...

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