Apple apologizes for Siri audio recordings, announces privacy changes going forward

Photo by Amelia Holowaty Krales / The Verge

Apple has issued a formal apology for its privacy practices of secretly having human contractors listen to recordings of customers talking to its Siri digital assistant to improve the service. “We realize we haven’t been fully living up to our high ideals, and for that we apologize,” Apple’s statement reads.

The company also announced several changes to Siri’s privacy policy going forward:

First, by default, we will no longer retain audio recordings of Siri interactions. We will continue to use computer-generated transcripts to help Siri improve.

Second, users will be able to opt in to help Siri improve by learning from the audio samples of their requests. We hope that many people will choose to help Siri get better, knowing that...

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